Questions

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Category: Questions

Read Me

Welcome to TMetric Support portal. This is a place for asking questions, reporting bugs, and suggesting new features. Creating a new ticket is easy. Click the New Ticket button. Support ....

Created by Aleksandr Serdyuk Aleksandr Serdyuk 23 February 2016.

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7 views

Category: Questions

Mark as "billable" for tasks created before update to pro-account not possible

Tasks I've created before update to pro account and still work on cannot be marked as billable. Did I something wrong or forgot to do? Thanks,Vitali ....

Created by Vitali K Vitali K 1 weeks ago.

Latest by Vladimir Mikheev Vladimir Mikheev yesterday.

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9 views

Category: Questions

I work more than 12 hours at once - how to avoid stopping time

I work more sometimes more than 12 hours and it's remote work so during my work I don't have access to mobile phoe. On app, after 12 hours I get ....

Created by Piotrek Tapicare Piotrek Tapicare 4 weeks ago.

Latest by Vladimir Mikheev Vladimir Mikheev 4 weeks ago.

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30 views

Category: Questions

Error when Installing on Linux

Get Following error when trying to install .deb file in Ubuntu 17 chmod: cannot access '/tmp/tuniqueinstance*': No such file or directory dpkg: error processing package tmetricdesktop (--install):   ....

Created by Rohit Mulange Rohit Mulange 21 March 2018.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 15 August 2018.

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33 views

Category: Questions

How to Export time entry with the linkes Tasks?

I am evaluating your product to see if it can replace what I am using now which is awful buggy. As a software developer I plan to link each time ....

Created by Antonio Robirosa Antonio Robirosa 08 August 2018.

Latest by Vladimir Mikheev Vladimir Mikheev 15 August 2018.

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74 views

Category: Questions

How to connect a server if I sign up via google account?

How to connect a server if I sign up via google account? Than you for the answer ....

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28 views

Category: Questions

Porting a task created on one account to another user in the team

Hi, One of our admin team used the owner account to log time instead of using her own account. I have tried to find a way to change the task ....

Created by Prêt à Parler CH Prêt à Parler CH 12 July 2018.

Latest by Vladimir Mikheev Vladimir Mikheev 12 July 2018.

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15 views

Category: Questions

Updating a project using the API

I'm trying to use the rest API and a put method to update a project, but even trying to use the Swagger UI interface, the command isn't working.  Below is ....

Created by Jonathan.nies Jonathan.nies 03 July 2018.

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26 views

Category: Questions

Chrome extension disappeared

Hello, I wanted to download the Chrome TMetric extension today, but only found 404 error. The link doesn't work, search through Chrome store by keyword 'tmetric' found nothing. Tried to fix it ....

Created by s.valentina s.valentina 15 June 2018.

Latest by s.valentina s.valentina 22 June 2018.

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Category: Questions

Chrome extensions switch accounts

How do I choose which account will be used for tracking when I use the Chrome Extension?   ....

Created by scohen scohen 28 September 2017.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 21 June 2018.

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36 views

Category: Questions

Properly Tracking Time Between Two Accounts

One of our contractors (Lora Vest) has an account set up for Emerge Marketing Solutions (the company I manage tmetric for) and another personal account for her other contract work. ....

Created by kakeisler kakeisler 08 March 2018.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 21 June 2018.

1
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3
answers
148 views

Category: Questions

Default working time in a day

Would you please advise, if it is possible to set default working hours per day for each user? For example, now by default working hours are set to 8 hours ....

Created by maxim.maximov.fi maxim.maximov.fi 12 July 2016.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 21 June 2018.

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54 views

Category: Questions

Switch Account

Hi, please tell me how I can change account in popup window opened for log time by click on Start Timer button in asana task? I've two accounts, Project box is stiill ....

Created by Mateusz Jaje Mateusz Jaje 23 March 2018.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 21 June 2018.

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9 views

Category: Questions

Time-and-a-half under certain conditions

In our company, some employees get time-and-a-half (actually, I think it is something like 1.2x) when they work nights or weekends. Is it possible to handle that somehow? I imagine ....

Created by Andreas Møgelmose Andreas Møgelmose 07 June 2018.

Latest by Andreas Møgelmose Andreas Møgelmose 08 June 2018.

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126 views

Category: Questions

What about Asana app integratión on Android

The integration in a web browser on a PC is quite good. But on my Android device it doesn't happen the same; despite having installed both apps don't communicate with ....

Created by Daniel Dapena Daniel Dapena 19 May 2018.

Latest by Daniel Dapena Daniel Dapena 22 May 2018.

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24 views

Category: Questions

Move time entries between accounts?

I was asked to start tracking my time using TMetric but unfortunately I've tracked the first few days under the wrong account. Is there a way of moving entries to ....

Created by neil.rashbrook neil.rashbrook 14 May 2018.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 15 May 2018.

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74 views

Category: Questions

How do I read the "Monthly Balance"?

I am confused about the meaning of the "monthly balance" . Does a negative number mean I am behind and have to make up hours and does a postive number ....

Created by jhale jhale 11 May 2018.

Latest by jhale jhale 12 May 2018.

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14 views

Category: Questions

Merge accounts

Is there a way to merge two accounts into one? A personal one was created as well as a professional account and we want these two accounts to merge into ....

Created by christina christina 08 May 2018.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 10 May 2018.

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22 views

Category: Questions

Duplicate projects in Asana

Hi all, When working in Asana, half of our team manually enters their time and the other half uses the recorder to track time via Asana. We're run into a ....

Created by christina christina 08 May 2018.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 10 May 2018.

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29 views

Category: Questions

Manually link to Gitlab issue

I am testing out Tmetric in combination with Gitlab. When I start the timer from Gitlab, my time entry is conveniently linked with the specific issue I'm working on. Is ....

Created by Andreas Møgelmose Andreas Møgelmose 04 May 2018.

Latest by Andreas Møgelmose Andreas Møgelmose 08 May 2018.

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