Questions

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Category: Questions

Read Me

Welcome to TMetric Support portal. This is a place for asking questions, reporting bugs, and suggesting new features. Creating a new ticket is easy. Click the New Ticket button. Support ....

Created by Aleksandr Serdyuk Aleksandr Serdyuk 23 February 2016.

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Category: Questions

What about Asana app integratión on Android

The integration in a web browser on a PC is quite good. But on my Android device it doesn't happen the same; despite having installed both apps don't communicate with ....

Created by Daniel Dapena Daniel Dapena yesterday.

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Category: Questions

Move time entries between accounts?

I was asked to start tracking my time using TMetric but unfortunately I've tracked the first few days under the wrong account. Is there a way of moving entries to ....

Created by neil.rashbrook neil.rashbrook 1 weeks ago.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 6 days ago.

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Category: Questions

How do I read the "Monthly Balance"?

I am confused about the meaning of the "monthly balance" . Does a negative number mean I am behind and have to make up hours and does a postive number ....

Created by jhale jhale 2 weeks ago.

Latest by jhale jhale 2 weeks ago.

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Category: Questions

Merge accounts

Is there a way to merge two accounts into one? A personal one was created as well as a professional account and we want these two accounts to merge into ....

Created by christina christina 2 weeks ago.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 2 weeks ago.

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Category: Questions

Duplicate projects in Asana

Hi all, When working in Asana, half of our team manually enters their time and the other half uses the recorder to track time via Asana. We're run into a ....

Created by christina christina 2 weeks ago.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 2 weeks ago.

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Category: Questions

Manually link to Gitlab issue

I am testing out Tmetric in combination with Gitlab. When I start the timer from Gitlab, my time entry is conveniently linked with the specific issue I'm working on. Is ....

Created by Andreas Møgelmose Andreas Møgelmose 3 weeks ago.

Latest by Andreas Møgelmose Andreas Møgelmose 2 weeks ago.

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Category: Questions

What does "Monthly Balance" mean, and why is it a negative number one day and positive the next

Here's a screenshot: Yesterday it was in the 50's i.e. 52 - 55 and dropping, now it's in the negative 60's as you see in the screenshot.  I'm confused.  What ....

Created by Dynamo Dan Dynamo Dan 4 weeks ago.

Latest by Dynamo Dan Dynamo Dan 2 weeks ago.

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Category: Questions

How TMetric recognise me

I am registered in tmetric with one email and in github.com with another. But tmetric somehow recognise my account from github.com. How? ....

Created by guntis.zarins_1 guntis.zarins_1 4 weeks ago.

Latest by guntis.zarins_1 guntis.zarins_1 2 weeks ago.

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Category: Questions

End time in the future

I often want to set the end time of a task to like 30 minutes from now on, but TMetric prevents that. It insists I cannot enter a time which ....

Created by urs urs 4 weeks ago.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 4 weeks ago.

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105 views

Category: Questions

Monthly Balance

The amount of monthly balance hours appeared on Time page. Does it mean that I will not be able to record any time activity when monthly balance is over? ....

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Category: Questions

can you log in on iphone app using your work google account

I am trying to promote TMETRIC at work but it seems like I cannot log in with my google account using iphone apps. Am I having a technical difficulty? or ....

Created by Shane Lee Shane Lee 10 April 2018.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 10 April 2018.

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Category: Questions

Switch Account

Hi, please tell me how I can change account in popup window opened for log time by click on Start Timer button in asana task? I've two accounts, Project box is stiill ....

Created by Mateusz Jaje Mateusz Jaje 23 March 2018.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 27 March 2018.

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Category: Questions

Error when Installing on Linux

Get Following error when trying to install .deb file in Ubuntu 17 chmod: cannot access '/tmp/tuniqueinstance*': No such file or directory dpkg: error processing package tmetricdesktop (--install):   ....

Created by Rohit Mulange Rohit Mulange 21 March 2018.

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Category: Questions

Add detailed time in reporting

It would be nice to see the detailed list of starting and ending hours, not only the totals. ....

Created by Brecht Cloetens Brecht Cloetens 15 March 2018.

Latest by Brecht Cloetens Brecht Cloetens 16 March 2018.

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112 views

Category: Questions

Default working time in a day

Would you please advise, if it is possible to set default working hours per day for each user? For example, now by default working hours are set to 8 hours ....

Created by maxim.maximov.fi maxim.maximov.fi 12 July 2016.

Latest by Tom Tom 11 March 2018.

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Category: Questions

Follow up: tracking time between two accounts

Hello- I’m following up on your response to my previous post. Having her delete her personal account isn’t an option- she uses it to track time for all of her ....

Created by kakeisler kakeisler 09 March 2018.

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Category: Questions

Properly Tracking Time Between Two Accounts

One of our contractors (Lora Vest) has an account set up for Emerge Marketing Solutions (the company I manage tmetric for) and another personal account for her other contract work. ....

Created by kakeisler kakeisler 08 March 2018.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 09 March 2018.

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21 views

Category: Questions

Missing Data

The Time tab shows the recorded activity from today, however when I click on Reports it doesn't show there. I've made sure that all the filters are switched off and ....

Created by hannah hannah 26 February 2018.

Latest by hannah hannah 02 March 2018.

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Category: Questions

Bug: Adjusting time in recorded task times

On one of my tasks I set a start time, end time, and duration. Now I want to change the end time + duration, but its not allowing me. I'm ....

Created by evanontario evanontario 01 March 2018.

Latest by Aleksandr Serdyuk Aleksandr Serdyuk 02 March 2018.

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