Windows 10 Pro - Access Violation for TMetricDesktop.exe

  • 48Views
  • Last Post 06 July 2018
0
votes
jeremy posted this 06 July 2018

OS: Windows 10 Pro
Processor: i5-2400
RAM: 8GB
App: tmetric_desktop_18.1.3_x64.msi
Windows Hibernation: Enabled

Everyday I get "Access violation at address" message.

I have tried running the latest version & unistall/re-installing it again + reboot my PC daily.

Please can you investigate this issue & see what might be causing this issue?

Additonally: This issue only occured after switching from Windows 7 (Hibernation Disabled) to Windows 10 (Hibernation Enabled) so hibernation might be causing issues will try to disable it.

I do use the web interface to stop/start or update items since the TMetric Desktop application doesn't give you full access to modify existing items.

Attached Files

Order By: Standard | Newest | Votes
0
votes
Vladimir Mikheev posted this 06 July 2018

Hi Jeremy!
Thank you for letting us know.
Please let me know your action preceding this error message, e.g. 
- you turn your PC on and the message appears, etc.

0
votes
jeremy posted this 06 July 2018

Just using MS Excel 2016, MS Outlook 2016 & using remote desktop & then I notice the message hidden behind things.

0
votes
Vladimir Mikheev posted this 06 July 2018

Thank you Jeremy.
This issue is indeed hibernation-related.
We are planning to have it fixed in our next desktop release.

Close