Unknow host 'app.tmetric.com' after TMetric Desktop to connect to server

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0
votes
paul.messina posted this 5 weeks ago

This configuration is behind a proxy, looks like conneted but after login, Unknow host 'app.tmetric.com' appears

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0
votes
Vladimir Mikheev posted this 5 weeks ago

 Hi Paul!
Can you let me know 
-  the full version of your OS
- TMetric desktop client version
- when exactly you started experiencing this issue.

Looking forward to hearing from you.

0
votes
paul.messina posted this 5 weeks ago

OS: 

Linux hal 3.19.0-32-generic #37~14.04.1-Ubuntu SMP Thu Oct 22 09:41:40 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

NAME="Ubuntu"

VERSION="14.04.5 LTS, Trusty Tahr"

ID=ubuntu

ID_LIKE=debian

PRETTY_NAME="Ubuntu 14.04.5 LTS"

VERSION_ID="14.04"

 

TMetric desktop client version:

    tmetric_desktop_18.2.2_amd64.deb

This is the first installation on this configuration.

Best Regards, Paul

 

0
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paul.messina posted this 5 weeks ago

there is some log that I can take a look ?

0
votes
Vladimir Mikheev posted this 5 weeks ago

Hi Paul!
Have you configured your proxy settings?

0
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paul.messina posted this 4 weeks ago

Yes, I did.

Luckly I manage the proxy, and I can see some activity

1535563758.513  18019 125.1.36.103 TCP_TUNNEL/200 6338 CONNECT app.tmetric.com:443 - HIER_DIRECT/104.40.243.152 -
1535563770.489  42051 125.1.36.103 TCP_TUNNEL/200 7723 CONNECT app.tmetric.com:443 - HIER_DIRECT/104.40.243.152 -

0
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Vladimir Mikheev posted this 4 weeks ago

Hi Paul!
Please let me know if the issue has been solved.

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paul.messina posted this 3 weeks ago

Hey Vladimir, painfully not.

Let me tell you a little more about my installation.

This in behind a Http proxy based on squid without user and password


 

0
votes
Vladimir Mikheev posted this 3 weeks ago

Hi Paul!
I will forward your description of this issue to our developers for review.
Once I have any info from them, I will let you know.


0
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Vladimir Mikheev posted this 3 weeks ago

 Hi Paul!
Our developers are still trying to reproduce the error you were getting.
Meanwhile, can you let me know if you can access https://app.tmetric.com ?

Looking forward to hearing from you.

0
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paul.messina posted this 3 weeks ago

Great!

Yes, I have not problem accesing  https://app.tmetric.com

 

0
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Vladimir Mikheev posted this 3 weeks ago

Hi Paul!
Thank you for your response.
Please send over  squid.conf file for our review.

Looking forward to hearing from you.

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