Unknow host 'app.tmetric.com' after TMetric Desktop to connect to server

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  • Last Post 06 September 2018
0
votes
paul.messina posted this 22 August 2018

This configuration is behind a proxy, looks like conneted but after login, Unknow host 'app.tmetric.com' appears

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0
votes
Vladimir Mikheev posted this 22 August 2018

 Hi Paul!
Can you let me know 
-  the full version of your OS
- TMetric desktop client version
- when exactly you started experiencing this issue.

Looking forward to hearing from you.

0
votes
paul.messina posted this 22 August 2018

OS: 

Linux hal 3.19.0-32-generic #37~14.04.1-Ubuntu SMP Thu Oct 22 09:41:40 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

NAME="Ubuntu"

VERSION="14.04.5 LTS, Trusty Tahr"

ID=ubuntu

ID_LIKE=debian

PRETTY_NAME="Ubuntu 14.04.5 LTS"

VERSION_ID="14.04"

 

TMetric desktop client version:

    tmetric_desktop_18.2.2_amd64.deb

This is the first installation on this configuration.

Best Regards, Paul

 

0
votes
paul.messina posted this 22 August 2018

there is some log that I can take a look ?

0
votes
Vladimir Mikheev posted this 23 August 2018

Hi Paul!
Have you configured your proxy settings?

0
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paul.messina posted this 29 August 2018

Yes, I did.

Luckly I manage the proxy, and I can see some activity

1535563758.513  18019 125.1.36.103 TCP_TUNNEL/200 6338 CONNECT app.tmetric.com:443 - HIER_DIRECT/104.40.243.152 -
1535563770.489  42051 125.1.36.103 TCP_TUNNEL/200 7723 CONNECT app.tmetric.com:443 - HIER_DIRECT/104.40.243.152 -

0
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Vladimir Mikheev posted this 30 August 2018

Hi Paul!
Please let me know if the issue has been solved.

0
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paul.messina posted this 03 September 2018

Hey Vladimir, painfully not.

Let me tell you a little more about my installation.

This in behind a Http proxy based on squid without user and password


 

0
votes
Vladimir Mikheev posted this 04 September 2018

Hi Paul!
I will forward your description of this issue to our developers for review.
Once I have any info from them, I will let you know.


0
votes
Vladimir Mikheev posted this 05 September 2018

 Hi Paul!
Our developers are still trying to reproduce the error you were getting.
Meanwhile, can you let me know if you can access https://app.tmetric.com ?

Looking forward to hearing from you.

0
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paul.messina posted this 05 September 2018

Great!

Yes, I have not problem accesing  https://app.tmetric.com

 

0
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Vladimir Mikheev posted this 06 September 2018

Hi Paul!
Thank you for your response.
Please send over  squid.conf file for our review.

Looking forward to hearing from you.

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