Trello Board not listed as project via TMetric Extension

  • 201Views
  • Last Post 07 November 2016
  • Topic Is Solved
0
votes
Karl Michail Gaela posted this 12 October 2016

Hi!

One of our employees can't link the board in Trello to TMetric. I can see the project but they can't. See attached for the details. It shows up as text but not as a project.

Attached Files

Order By: Standard | Newest | Votes
0
votes
Aleksandr Serdyuk posted this 12 October 2016

This may happen when somebody who has no access to project in TMetric clicks Start Timer in Trello.

Check project settings for the project on the screenshot. Make sure that all team members who have access to the Trello board also have access to the project in TMetric.

As an admin you can edit these time entries manually and set the correct project from Team View

0
votes
Karl Michail Gaela posted this 12 October 2016

The project is public to the whole team. Prior to them clicking start there wasn't a project named like that. So it was created via the TMetric Extension. I also tried to edit their time and I can add the project. The problem was that they couldn't add it themselves when they could do it to other boards prior. Adding the project manually is a work around but not the solution to the problem.

0
votes
Aleksandr Serdyuk posted this 12 October 2016

TMetric extension will create the project for a Trello board automatially (when clicking Start Timer) only if the user has admin rights.

Currently, the regular account members are not allowed to create projects in TMetric. Is this the change you want to see?

0
votes
Karl Michail Gaela posted this 22 October 2016

I have created a project myself (an admin), and is visible to all members in the account. Unfortunately when they punch in their time the project is not linked.

0
votes
Karl Michail Gaela posted this 22 October 2016

A workaround I found prior to posting again today is to add people to the project and then make the project account visible again(by removing everyone from the project). But again I can't call this a solution since it's a workaround.

0
votes
Karl Michail Gaela posted this 25 October 2016

Bumping this up so you guys can see.

0
votes
Aleksandr Serdyuk posted this 07 November 2016

We've found the problem. It will be fixed in the next release.

Close