Project not visible in trello when adding team members

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  • Last Post 06 February 2019
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0
votes
RuR posted this 31 January 2019

Hello. I have the chrome extension installed.
I worked with Trello and tmetric combied. And it was perfect.
I added my employer as a member on Tmetric, and added them on trello (they did came on the trello board yet)

The result is that the project that I worked on before is not listed.
Removing the member from Tmetric on that project returns the visibility of that project

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votes
RuR posted this 31 January 2019

Actually did a bit of testing. The member came to the trello board, but I still don't see the project listed when the team members are on the project. 
Making the user a "manager" on Tmetric did not help the issue.

Also if it helps the member is added after I logged in some hours on it.

0
votes
Vladimir Mikheev posted this 31 January 2019

Hi there, 
Thank you for reporting this.
Could please send over a screenshot of the Project list containing the project in question?
Also, please click the top right corner so that we can see how many accounts you have.
Your screenhsot should look like this.

Looking forward to hearing from you.

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RuR posted this 01 February 2019

Sure. I have hidden all of the other projects, but left the project code and the icon of the clien

pv-01

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Vladimir Mikheev posted this 01 February 2019

Thank you so much. 
Now, please send the same screenshot of your projects after you add the user in question.
We still need to see the account, like in your current screenshot.
Also, before making the screenshot, kindly press Show Archive button.

Looking forward to hearing from you.

0
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RuR posted this 04 February 2019

Ok so this is the projects with the archivedProjects with archived

 

When I don't have any members added to the projects i see the Chrome extension showing my project

Before adding a member

 

I added the memberMember added

 

After that I cannot see the project in the chrome extension
After adding the member

 

This is the most detailed as it gets

1
votes
Vladimir Mikheev posted this 05 February 2019

Thank you so much for your detailed explanation.
In TMetric, there are two types of Projects - private and public.
When you added a member to this Project, it became private, that is only those Account Members who are included in this Project can track time in it.
In order for you to be able to choose this Projects list, you should add yourself to this Project as well.

Please let me know if this works for you.

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0
votes
RuR posted this 06 February 2019

Yes that did the trick! I was not aware that I as the team creator am not a part of the team until I add myself!

0
votes
Vladimir Mikheev posted this 06 February 2019

Thank you for letting me know.
I'm happy to hear the issue is resolved now.
Should you need any further assistance, feel free to let us know.

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