Login with google account android

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  • Last Post 17 October 2018
0
votes
Kuran Mcqueen posted this 16 October 2018

Hello,

 

I am unable to login on android. I logged in on pc via login with google. When I try to do the same thing with android, it asks for which google account, and once you have pressed on that account to continue, it just feels in the email, and nothing else happens; where it should usually (per other apps) login you right in at this point.

 

I am using google pixel / android pie latest version

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votes
Vladimir Mikheev posted this 17 October 2018

Hi Kuran, 
Please let me know if you are accessing TMetric via browser on your android phone or using the mobile app?
Once clarified, we will be able to conduct a thorough investigation to find out what's causing this issue.

Looking forward to hearing from you.
Kind regards,
TMetric Team

0
votes
Kuran Mcqueen posted this 17 October 2018

I used mobile app

0
votes
Vladimir Mikheev posted this 17 October 2018

Kuran, when you first sign up with TMetric using your Google account, no password is created in the TMetric system.
TMetric Desktop and mobile apps do not support logging in with Google yet.
So, to be able to log in via the Desktop or mobile app, you need to create your own password
 through the  Tmetric web app first.

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