Jira sync - duplicate worklog

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0
votes
david.kaufman posted this 16 August 2018

Hi, 

We have a problem with JIRA worklog synchronization. We have duplicate records.

 

David

 

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0
votes
Vladimir Mikheev posted this 16 August 2018

Hi David!
That's unfortunate.
Could you check the sync logs, please?
You can do that by going to Manage->Import and Export.
If there are any error messages, please send those over to us.

Looking forward to hearing from you.

0
votes
david.kaufman posted this 16 August 2018

There are only problems with permissions.

today at 10:42

8 worklog entries synchronized successfully, 14 unsuccessfully.

Error (1): 14-7113-1@plus4u.net is locked or not registered in Jira.

 

Error (2): Karel Prech, you do not have the permission to associate a worklog to this issue.

Issue: HDCETIN-325

User: karel.prech@unicorn.com

 

Error (3): Karel Prech, you do not have the permission to associate a worklog to this issue.

Issue: HDCEZRMS-251

User: karel.prech@unicorn.com

 

Error (4): Karel Prech, you do not have the permission to associate a worklog to this issue.

Issue: HDST-176

User: karel.prech@unicorn.com

 

Error (5): Miroslav Mandl, you do not have the permission to associate a worklog to this issue.

Issue: HH-727

User: miroslav.mandl@hsi.cz

 

Error (6): Miroslav Mandl, you do not have the permission to associate a worklog to this issue.

Issue: HH-1787

User: miroslav.mandl@hsi.cz

 

Error (7): Dušan Volčík, nemáte oprávnění k přiřazení záznamu práce této úloze.

Issue: HDCETIN-341

User: dusan.volcik@hsi.cz

 

Error (8): peter.pucik@hsi.cz is locked or not registered in Jira.

 

Error (9): Jan Konfršt, you do not have the permission to associate a worklog to this issue.

Issue: HDCEZASW-123

User: jan.konfrst@hsi.cz

 

Error (10): Jan Konfršt, you do not have the permission to associate a worklog to this issue.

Issue: HH-1654

User: jan.konfrst@hsi.cz

 

Error (11): roman.bar@hsi.cz is locked or not registered in Jira.

 

Error (12): Jan Vagner, you do not have the permission to associate a worklog to this issue.

Issue: HDCETIN-471

User: jan.vagner@hsi.cz

 

Error (13): Jan Vagner, you do not have the permission to associate a worklog to this issue.

Issue: HDCETIN-471

User: jan.vagner@hsi.cz

 

Error (14): Vojtěch Kastner, you do not have the permission to associate a worklog to this issue.

Issue: HDCETIN-550

User: vojtech.kastner@hsi.cz

0
votes
Vladimir Mikheev posted this 16 August 2018

Hi David!
These two error logs refer to the info you sent in the screenshot

Error (5): Miroslav Mandl, you do not have the permission to associate a worklog to this issue.

Issue: HH-727

User: miroslav.mandl@hsi.cz

 

Error (6): Miroslav Mandl, you do not have the permission to associate a worklog to this issue.

Issue: HH-1787

User: miroslav.mandl@hsi.cz

This may be related to Closed Issues in Jira
Can you check if you have all the rights to edit issues?
Also, please check if you have followed these instructions while configuring your account. (please note point 7)

Looking forward to hearing from you.

0
votes
Vladimir Mikheev posted this 16 August 2018

 

David, we will be investigating this issue.
Meanwhile, kindly take the following steps:
- go to integration settings
- disable synchronization
- click save
- enable synchronization again
- click save

Please let us know if this works for you.

0
votes
david.kaufman posted this 19 August 2018

Problem is not resolved

This bug is problematic for us. Can you repair it quickly?

D.

0
votes
Vladimir Mikheev posted this 21 August 2018

Hi David, 
We're investigating possible causes of the problem.
As of today it should not appear.

0
votes
david.kaufman posted this 5 weeks ago

I am waiting for my colleagues to test it issue

0
votes
Vladimir Mikheev posted this 5 weeks ago

Ok, David.
Please keep us posted.

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