posted
16 August 2018
Hi,
We have a problem with JIRA worklog synchronization. We have duplicate records.
David
Jira sync - duplicate worklog
- 165Views
- Last Post 04 October 2018
- Topic Is Solved
0
votes
0
votes
Vladimir Mikheev
posted this
04 October 2018
posted
04 October 2018
Hi David,
Thank you for letting us know - we are aware of the problem, and we are working on having it fixed.
I apologize for the inconvenience.
A temporary solution should be available within 3-4 days.
We are planning to release the new version containing fixes within the next two weeks.
0
votes
david.kaufman
posted this
04 October 2018
0
votes
Vladimir Mikheev
posted this
23 August 2018
posted
23 August 2018
Ok, David.
Please keep us posted.
0
votes
david.kaufman
posted this
23 August 2018
posted
23 August 2018
I am waiting for my colleagues to test it issue
0
votes
Vladimir Mikheev
posted this
21 August 2018
posted
21 August 2018
Hi David,
We're investigating possible causes of the problem.
As of today it should not appear.
0
votes
david.kaufman
posted this
19 August 2018
posted
19 August 2018
Problem is not resolved
This bug is problematic for us. Can you repair it quickly?
D.
0
votes
Vladimir Mikheev
posted this
16 August 2018
posted
16 August 2018
David, we will be investigating this issue.
Meanwhile, kindly take the following steps:
- go to integration settings
- disable synchronization
- click save
- enable synchronization again
- click save
Please let us know if this works for you.
0
votes
Vladimir Mikheev
posted this
16 August 2018
posted
16 August 2018
Hi David!
These two error logs refer to the info you sent in the screenshot
This may be related to Closed Issues in Jira
Can you check if you have all the rights to edit issues?
Also, please check if you have followed these instructions while configuring your account. (please note point 7)
Looking forward to hearing from you.
0
votes
david.kaufman
posted this
16 August 2018
posted
16 August 2018
There are only problems with permissions.
today at 10:42
8 worklog entries synchronized successfully, 14 unsuccessfully.
Error (1): 14-7113-1@plus4u.net is locked or not registered in Jira.
Error (2): Karel Prech, you do not have the permission to associate a worklog to this issue.
Issue: HDCETIN-325
User: karel.prech@unicorn.com
Error (3): Karel Prech, you do not have the permission to associate a worklog to this issue.
Issue: HDCEZRMS-251
User: karel.prech@unicorn.com
Error (4): Karel Prech, you do not have the permission to associate a worklog to this issue.
Issue: HDST-176
User: karel.prech@unicorn.com
Error (5): Miroslav Mandl, you do not have the permission to associate a worklog to this issue.
Issue: HH-727
User: miroslav.mandl@hsi.cz
Error (6): Miroslav Mandl, you do not have the permission to associate a worklog to this issue.
Issue: HH-1787
User: miroslav.mandl@hsi.cz
Error (7): Dušan Volčík, nemáte oprávnění k přiřazení záznamu práce této úloze.
Issue: HDCETIN-341
User: dusan.volcik@hsi.cz
Error (8): peter.pucik@hsi.cz is locked or not registered in Jira.
Error (9): Jan Konfršt, you do not have the permission to associate a worklog to this issue.
Issue: HDCEZASW-123
User: jan.konfrst@hsi.cz
Error (10): Jan Konfršt, you do not have the permission to associate a worklog to this issue.
Issue: HH-1654
User: jan.konfrst@hsi.cz
Error (11): roman.bar@hsi.cz is locked or not registered in Jira.
Error (12): Jan Vagner, you do not have the permission to associate a worklog to this issue.
Issue: HDCETIN-471
User: jan.vagner@hsi.cz
Error (13): Jan Vagner, you do not have the permission to associate a worklog to this issue.
Issue: HDCETIN-471
User: jan.vagner@hsi.cz
Error (14): Vojtěch Kastner, you do not have the permission to associate a worklog to this issue.
Issue: HDCETIN-550
User: vojtech.kastner@hsi.cz
0
votes
Vladimir Mikheev
posted this
16 August 2018
posted
16 August 2018
Hi David!
That's unfortunate.
Could you check the sync logs, please?
You can do that by going to Manage->Import and Export.
If there are any error messages, please send those over to us.
Looking forward to hearing from you.
