Jira integration: Worklog issues

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  • Last Post 23 August 2018
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Serhii Osadchuk posted this 21 August 2018

We got issues with Worklog report in Jira - https://prnt.sc/kl3oxb

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Vladimir Mikheev posted this 23 August 2018

Thank you Serhii!
Please keep us posted.

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Serhii Osadchuk posted this 23 August 2018

Ok, I will ask team to provide this info.

Just for info - everything looks fine in tMetric report, the issues with Jira worklog only

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Vladimir Mikheev posted this 23 August 2018

Hi Serhii!
Please let us know when the last doubling occurred.
We are trying to figure out what might have caused this.

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Serhii Osadchuk posted this 23 August 2018

We do. But it is not possible to manage each task manually we have.

Perhaps we can provide some extra info you. Let me know what do you need.

 

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Vladimir Mikheev posted this 22 August 2018

Hi Serhii!
Unfortunately, we haven't been able to either reproduce this issue or to find its root cause.
We are constantly monitoring Jira records to check if records start duplicating again. So far, it looks like all behavior is normal.
For the reports which are already doubled, we can only suggest that you delete the unnecessary duplicates manually.

 

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Serhii Osadchuk posted this 22 August 2018

Any updates here?

I have three developers who got duplicated records in Jira Worklog :( That's not good for clients reports

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Aleksandr Serdyuk posted this 21 August 2018

We're investigating possible causes of the problem. As of today it should not appear.

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