Invalid argument to time encode

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  • Last Post 28 January 2019
0
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Evaldas posted this 19 October 2017

Windows x64 desktop App bug. User activity recording is not working

I have reinstaled app, but the same problem

Plaese fix it

 

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0
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Artem Avramenko posted this 20 October 2017

Please send error logs from the '%appdata%\Devart\TMetric Desktop' folder to us.

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Artem Avramenko posted this 20 October 2017

Also tell us which time and date format are set in your system.

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Jim Doria posted this 09 November 2018

I am having this same issue. It was once in a while, so I ignored it, but since I updated the desktop client yesterday it is now constant and the app is no longer working.

Error Logs: http://jimdoria.info/pubdocs/tmetric/

 

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Vladimir Mikheev posted this 14 November 2018

Hi Jim, 
We are investigating this issue.
Could you let me know if you've enabled inactivity reminders in desktop settings?

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Jim Doria posted this 11 January 2019

Sorry, just checking back as I am still getting this error.

  • Idle Detection checked, set to 60 minutes
  • Remind to track time checked, set to 20 minutes.

Thanks!

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Vladimir Mikheev posted this 14 January 2019

Hi Jim, 
Kindly make sure you have the latest verion of TMetric desktop installed.

Looking forward to hearing from you.

Kind regards, 
TMetric Team

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Jim Doria posted this 25 January 2019

I am not sure if I am running the latest...

I have downloaded and run the installer for 182.2.4_x64.

There's no option I can find in the app to display the version number.

If I check the executable (in AppData\Local\TMetric) the version number shown is 18.2.4.0

Still getting the error.

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Jim Doria posted this 25 January 2019

Also, I deleted the EXE and tried re-running the MSI. It appears for a second and then disappears. The desktop app is not re-installed.

And the x86 version of the installer won't run because my system is 64 bit.

(Although why this should be I'm not sure. I still run plenty of other 32-bit apps.)

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Vladimir Mikheev posted this 28 January 2019

Hi Jim, 
18.2.4. is the current version.
We will need to further investigate this issue.
Kindly let us know the version of the OS you are using.
Also, please send over the error log file.

It can be found by the following path:

For Windows - C:\Users\<user>\AppData\Roaming\Devart\TMetric Desktop

 

For Мас - Machintosh/Users/<user>/.Devart/Tmetric Desktop - (please note that by default, this folder is hidden, so you will need to make it visible first)

Looking forward to hearing from you.

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