ctrl-f5 has no effect
When did it happed and what you'd been doing at that time?
When I came to work, I had a message about the need for a fix timer. I did it and everything was gone. But yesterday I stopped the timer correctly.
OK, we'll restore records from a backup.
OK you can replace yesterday records.
Done, please check
We've found and fixed the bug that resulted in data loss. Restart desktop client to upgrade.