Changing email after logging in via Google

  • 58Views
  • Last Post 08 January 2019
  • Topic Is Solved
0
votes
Kostas Koukopoulos posted this 31 December 2018

Hi,

I signed up using my workplace google account, and now I wish to switch to my personal email and personal google account. Is there a way to do this? Tried editing my profile but I got an error that I can't change the email address for an account with google sign-on.

I haven't used TMetric a lot so in the worst case I will just create a second account, but I thought I'd ask here to at least make this use case visible for others.

Cheers,

Kostas

Order By: Standard | Newest | Votes
0
votes
Vladimir Mikheev posted this 08 January 2019

Thank you for getting back to me, Kostas.

0
votes
Kostas Koukopoulos posted this 07 January 2019

So, like Vladimir says above, the solution right now requires TMetric support changing the email address. However this will disconnect the google account. and currently it seems there is no option to connect an existing TMetric account with a google account. In any case, since a password is required for the mobile and desktop apps, I am OK with not having a google login option.

1
votes
Vladimir Mikheev posted this 03 January 2019

Hi Kostas, 
Kindly send over the old email address and the new one, and we will see if we can change them manually on our end.

  • Supported by
  • Kostas Koukopoulos
0
votes
Kostas Koukopoulos posted this 02 January 2019

Hi Vladimir,

I forgot to mention I had already created my password. I tried to do what you suggest but received the following error:

 

I also tried to log out and login without google and still received the same error.

Cheers,

Kostas

Attached Files

0
votes
Vladimir Mikheev posted this 02 January 2019

Hi Kostas,
When you first sign up with TMetric using your Google account, no password is created in TMetric. You need to 
create your own password through the Tmetric web app first.
After this, you should be able to change your contact information, including email address, in your TMetric profile settings.

 

Please let me know if this works for you.

Close