Cannot login with Windows Desktop App

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  • Last Post 20 August 2018
1
votes
Michael Kaiser posted this 15 August 2018

Since the version upgrade this morning, I cannot login using the Windows desktop client (x64). Even before the upgrade, I had the problem that the client asked for the password on every startup.

  • Supported by
  • Sven Aelterman
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0
votes
Vladimir Mikheev posted this 15 August 2018

Hi Michael!
Thank you for getting back to us.
We'll do our best to help you with this issue.
Kindly let us know
- the version of your OS
- detailed description of the steps you take along with the screenshots of the notifications you are getting (inablity to log on and password confirmation)

Once we receive the above info, we will conduct a thorough investigation of the issue.

0
votes
Michael Kaiser posted this 15 August 2018

OS: Windows 10 Pro (Build 17134.228)
TMetric: Most current version from your website:

Upon entering the password (which works online!):

0
votes
Vladimir Mikheev posted this 15 August 2018

Michael, can you check if you are able to use this particular email and password to log in to app.tmetric.com ?
This way, we will be able to eliminate the possibility that this error is caused by incorrect email or password

Looking forward to hearing from you

0
votes
esben posted this 16 August 2018

Just to let you know, i have the exact same issue (reported via mail though)

0
votes
Michael Kaiser posted this 16 August 2018

The exact same email/password works on app.*, the firefox and the chrome app. Only the desktop app fails.

Edit: I reverted to the previous version of the Desktop app. I still am asked for the password on every start of the application, but the login works. So it really seems to be an issue of you newest version.

0
votes
Vladimir Mikheev posted this 16 August 2018

Hi Esben!
I presume you are copying your password from somewhere and then pasting it in the desktop password field.
If so, kindly try entering your password manually.

Please let me know if this works for you.

0
votes
Vladimir Mikheev posted this 16 August 2018

Hi Michael!
I presume you are copying your password from somewhere and then pasting it in the desktop password field.
If so, kindly try entering your password manually.

Please let me know if this works for you.

0
votes
esben posted this 16 August 2018

Yearh that works....annoying as it may be to manually enter a random generated very long password.....(thank god for autotype features)

0
votes
Vladimir Mikheev posted this 16 August 2018

Hi Esben!
Thank you for your feedback.

0
votes
Sven Aelterman posted this 19 August 2018

Just wanted to share I have the same issue here, copying and pasting from my password manager (1Password). Manually typing it allows me to log on.

I hope you recognize this as a bug and not as a "security feature" as some do.

1
votes
Vladimir Mikheev posted this 20 August 2018

Hi Sven!
Thank you for letting us know.
Yes, we will definitely change this behavior in on or the next releases so that copying and pasting passwords should be allowed.

  • Supported by
  • Sven Aelterman
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