Since the version upgrade this morning, I cannot login using the Windows desktop client (x64). Even before the upgrade, I had the problem that the client asked for the password on every startup.
Hi Sven!
Thank you for letting us know.
Yes, we will definitely change this behavior in on or the next releases so that copying and pasting passwords should be allowed.
Hi Michael!
Thank you for getting back to us.
We'll do our best to help you with this issue.
Kindly let us know
- the version of your OS
- detailed description of the steps you take along with the screenshots of the notifications you are getting (inablity to log on and password confirmation)
Once we receive the above info, we will conduct a thorough investigation of the issue.
OS: Windows 10 Pro (Build 17134.228)
TMetric: Most current version from your website:
Upon entering the password (which works online!):
Michael, can you check if you are able to use this particular email and password to log in to app.tmetric.com ?
This way, we will be able to eliminate the possibility that this error is caused by incorrect email or password
Looking forward to hearing from you
The exact same email/password works on app.*, the firefox and the chrome app. Only the desktop app fails.
Edit: I reverted to the previous version of the Desktop app. I still am asked for the password on every start of the application, but the login works. So it really seems to be an issue of you newest version.
Hi Esben!
I presume you are copying your password from somewhere and then pasting it in the desktop password field.
If so, kindly try entering your password manually.
Please let me know if this works for you.
Hi Michael!
I presume you are copying your password from somewhere and then pasting it in the desktop password field.
If so, kindly try entering your password manually.
Please let me know if this works for you.
Hi Esben!
Thank you for your feedback.
Just wanted to share I have the same issue here, copying and pasting from my password manager (1Password). Manually typing it allows me to log on.
I hope you recognize this as a bug and not as a "security feature" as some do.
