Hi Team,

We did the following troubleshooting steps:
- Had the user uninstall and re-install the desktop app.

- Had the user check if there are Security messages that popped up for TMetric through Privacy & Security. 
- Had the user restart their laptop.
- Checked accessibility and desktop app is not showing
- Checked Screen Recording, TMetric is enabled.


Please advise what we should do in order to fix the problem.